Privacy Policy
Last updated: February 2025
Puzzle Pro ("we", "our") respects your privacy. This policy describes how we collect, use, and protect your information.
1. Information We Collect
- Account information: Email, name, and other details you provide when signing up.
- Authentication: We use Clerk for authentication. You can review their privacy practices at Clerk privacy.
- Usage data: How you use the service, including export history and project activity.
- Payment data: Payment information is processed by Stripe. We do not store full card details. See Stripe privacy.
2. How We Use Your Information
We use your information to:
- Provide and improve the service.
- Process payments and manage subscriptions.
- Send you important notices (e.g. account, billing, security).
- Detect and prevent abuse.
3. Data Storage
- Your projects and book data are stored in our database.
- We use industry-standard practices for protecting data and access.
4. Third-Party Services
We use:
- Clerk — Authentication.
- Stripe — Payments.
- Other providers — AI, hosting, and analytics as needed.
Each provider has its own privacy policy. We recommend reviewing them.
5. Your Rights
You may:
- Access and correct your account information.
- Request deletion of your data.
- Contact us for support or questions about your data.
6. Rights for EU/EEA and UK Users (GDPR)
If you are in the European Economic Area, United Kingdom, or Switzerland, you have additional rights under the General Data Protection Regulation (GDPR):
- Access: Request a copy of the personal data we hold about you.
- Rectification: Request correction of inaccurate or incomplete data.
- Erasure: Request deletion of your personal data, subject to legal obligations.
- Restriction: Request that we limit how we use your data in certain circumstances.
- Portability: Request a copy of your data in a structured, machine-readable format.
- Object: Object to processing based on legitimate interests or for direct marketing.
- Withdraw consent: Where we rely on consent (e.g. analytics cookies), you may withdraw it at any time via our cookie banner or Cookie preferences link.
- Complain: Lodge a complaint with your local data protection supervisory authority.
Our legal bases for processing include: performance of a contract (providing the service), consent (analytics), and legitimate interests (security, abuse prevention). For EU/EEA users, some data may be transferred to and processed in the United States; we rely on appropriate safeguards (e.g. Standard Contractual Clauses) where required.
7. Cookies
We use cookies and similar technologies for:
- Essential: Authentication, session management, and preferences (necessary for the service to function).
- Analytics (optional): We use Google Analytics and Vercel Analytics to understand how visitors use our site. These run only after you accept optional cookies via our cookie banner. You may reject them or change your choice at any time via the Cookie preferences link in the footer.
You can disable cookies in your browser, but some essential features may not work correctly. Rejecting analytics cookies does not affect your use of the service. You can change your cookie choice at any time via .
8. Contact
For privacy questions or requests, contact us at support@puzzlepro.app.